1 enrollment advisor virtual services jobs found
The Enrollment Advisor serves as a resource for students navigating Pima Community College. This position responds to student inquiries via telephone, email, walk-ins, appointments, and virtually to guide students through the enrollment funnel. The areas of information include, but are not limited to: admissions, advising, assessment and testing, career services, financial aid, graduation services, new student orientation, registration, student self-service, virtual services, veteran’s services, welcome desk, assisting students, employees and the public with providing advising, admissions, and registration information.
The work schedule for this position is flexible and may include working evenings and weekends.
Duties & Responsibilities
- Serves assigned student caseload to proactively reach out to newly admitted students and help them through the Enrollment Funnel
- Monitors and answers student inquiries via media platforms and PCC online services. Responds via email and phone to variety of students’ questions and inquiries
- Researches and resolves student services complaints and concerns. Answers a variety of general inquiries and requests. Makes independent determinations and recommendations to students in accordance with guidelines prescribed by Student Affairs
- Advises students on policies; procedures and processes pertaining to multiple functional areas, and targeted academic programs or student populations which include but are not limited to: academic advising, admissions/selective admissions, placement/testing; career services, general financial aid; general information regarding international student services, new student orientation; registration; retention of developmental education students, assisting students at self-service stations and with general information regarding veterans services
- Navigates students through the Pima platforms, including MyPima, MyDegreePlan, and the Pima website, guides students in successful use of platforms. Trains and assists students to navigate the student portal and online student services processes
- Serves as a resource for students in completing various forms and applications; helps students stay in compliance with college policies and procedures; and maintains confidential student records in compliance with Family Educational Rights and Privacy Act (FERPA)
- Makes decisions or recommendations according to guidelines for financial aid and advising, evaluates unofficial academic transcripts and assists with initial degree plans, and prioritizes student service requests
- Maintains up-to-date knowledge of technology in order to deliver services to future and current students. Utilizes student management software daily such as shared inboxes and same-day callback services. Participates in professional development and training as needed
- Participates in transfer fairs, career fairs, additional projects or activities including training. Facilitates workshops. Recruits with local high schools, dual enrollment programs, and industry partners to support collaboration and integration of technology and experiential learning
- Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
- Trains, assists, and mentors incoming student workers and staff in the enrollment processes
- Makes recommendations for process changes and improvements; prepares reports and conducts data collection
- Performs all other duties and responsibilities as assigned or directed by the supervisor
About Pima Community College
Pima Community College welcomes, celebrates, and fosters the contributions of all students, faculty, staff, and administrators and strives to be a leader in promoting opportunity through inclusive commitments and actions. PCC values the enrichment that the unique perspectives and experiences individuals bring to the College and seeks to create an environment where these unique perspectives can coexist and flourish. The College seeks to attract, hire, and support employees who foster a sense of belonging and actively contribute to strengthen engagement between employees and students See our College’s website; for additional information about our commitment.
At Pima Community College, we believe that every role is essential in achieving student success and addressing the unique needs of our students and community. As we continue to develop the skills of our employees, we strive to realize our vision of being a catalyst that enriches our community. By attracting the best talent, we ensure that we offer the best to our students.